FREQUENTLY ASKED QUESTIONS
How much is the charges and time frames?
Here's a summery of all our delivery types and options.
Asia (except japan )
Due to issues such as wages, taxes, fuel, etc., the above information may change slightly. At Romadon we do our best to keep the above information up to date.
We ship to Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Saint Barthelemy, Saint Martin (French part), Saint Pierre and Miquelon, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.
Orders are delivered to the recipient’s door within a standard time of 24-72 hours (working days in the place of delivery) from the date of dispatch from the Sultanate of Oman as follows:
- GCC Countries:
24 hours to the door of the recipient across major cities.
Maximum 48 hour to the door of the recipient in other cities.
- Non-GCC Countries (more than 220 destinations):
48 – 72 hours.
We are sorry that your Romadon came with flaws! ☹ Please contact us from the e-mail address used to place your order and send us some photos of the package received as well as the box so that we can help.
We are sorry that you received an incomplete order! ☹ Please contact us from the e-mail address used to place your order and send us some photos of the items received so that we can help. Please make sure you mention in your message if the box was damaged.
We are sorry to hear that you didn’t receive your package! ☹ Please contact us from the e-mail address used to place your order so that we will contact the shipping company on your behalf to resolve the issue as soon as possible.
All parcels are securely packed and sent by DHL, UPS,Asyad Express or Fedex shipping companies depending on the country of shipment.
Unfortunately, due to the shipping companies’ restrictions on delivery to such addresses, we might not be able to send your order. We suggest using a regular address when placing an order.
If you’ve already placed an order with such an address, please contact us from the e-mail address used to it so that we can check if the shipping company is able to deliver your package.
Piece of cake! 😊 If you want to change your shipping address and already have your tracking number, please make a change directly at the shipping company’s website. For DHL check out here. For UPS here and Fedex here or send us email . Please remember, it can take up to 12 hours of shipment for a change to become available online.
We will send your orders from the beautiful city of Muscat in Oman.
Unfortunately, we don’t currently provide the option to pay extra for expedited delivery. However, rest assured that we’re working around the clock to ship all the packages in a timely manner and remember: Our products are worth waiting for. 😊
Expected delivery time is 15-20 business days. The shipping time includes manufacturing process, shipping and handling. The shipping cost depends on the total weight of the package, the country of shipment and fuel fee.
To create a customer’s account, please go here . Fill in the required information: your username, e-mail address, first and last name, and then set a password. Finally, please select the ‘Create an account’ button located below the registration form.
We hate it when it happens too 😉 Please go to your login page and click ‘Forgot password?”. We will send you a retrieval e-mail with further instructions. Make sure to check your spam folder too.
If a Romadon disappeared from your wishlist or cart, we are afraid that the Romadon you wanted to buy is no longer available .
You can pay with your credit card (AX, VI, CA or Discover) or via PayPal, Google Pay or Apple Pay. Payments are made in USD, EUR, GBP, DKK, SEK, CHF. If your local currency is other than mentioned above, please check the currency that you will be charged with by adding a product to the cart. Remember that your bank will convert the amount to your local currency at its rate of exchange.
as soon as you place an order, we send the confirmation e-mail at the e-mail address used to place it. If you can’t find your order confirmation, please check your spam folder to make sure it didn’t get lost there.
In order to use a discount code, you just need to enter the code in the box located below the order details in the cart. Please make sure to enter the discount code before checking out. We wouldn’t want you to miss out on saving a few extra bucks! 😊
We are afraid that it is not possible to add multiple discount codes to the same order.
Once the order has been already paid for and is completed, unfortunately there is no possibility to refund the difference or add a discount to it.
If you forgot to add a discount code, the only solution is to cancel the order and place a new one. Remember to add your code in the box located below the order details in the cart. Please keep in mind that according to our cancellation policy, an order can only be cancelled within 24 hours of placing it.
Once the order has already been paid for, unfortunately there is no possibility to make any changes. The only solution is to cancel the order and place a new one. Please keep in mind that according to our cancellation policy, an order can only be cancelled within 24 hours of placing it.
f you would like a digital copy of your invoice, please send an E-mail with your order number .
We are afraid it is not possible to update an existing invoice with the company’s details. That’s because sales on our website are done between Romadon and an individual, not between companies. This is why there is no option to enter the company’s details at checkout. Sorry about that.
Each design is created and owned by the artists and it’s their intellectual property. Therefore, the artworks on our website cannot be sold in digital format.
We are sorry to hear that your payment didn’t go through ☹ The most common reason tends to be that some banks have some restrictions on foreign payments so we would suggest contacting your bank for more details. If you don’t think it is a bank issue, please contact us here so that we can help.
We confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL Romadon.com
Most probably there is a PARTIAL DELIVERY. So, don’t worry; other pieces are delivered in a few days. If you don’t get other pieces in 3-4 days, please let us know then we can check again. Also, you can track your order from Our Website .
Yes, there is such a possibility and you should contact us with email or whats app .
yes . contact us with email or whats app .
yes . contact us with email or whats app .
You may cancel your order within the next 24 hour of placing it. This is due to the fact that after that time Romadons are Produced .
If you would like to cancel your order, send email or whats app 😊 Please prepare your order number, e-mail address used to place it and the total order value (which you can find in your confirmation e-mail) .
Your refund should be finalized within 14 days of cancellation but we will do our best to do it asap.
we do accept custom orders and you should contact with us .
It depends on your request and we tell you in email after receive your custom order .
We use high quality Iron plates and high-quality paint
Due to the powder color (electrostatic), yes it is possible. But in the case of wall clocks, it is not possible because of the clock motor.
Romadon metal products are designed and manufactured for indoor use. You can also use Romaden products outside the home, but every 3-4 years you should paint the surface of the product to make it resistant to rust.
You may return a Product within 100 calendar days of delivery and you will receive 100% refund. The product is eligible for return if it is in the original state.
Please write down your full shipping details on the package as per your order and put a note with your order number inside it.
The address for return is:
After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
As per our policy, the custom products are not eligible for a refund. Please check out our return policy .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to us .
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
After receiving your package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of receiving the package but we will do our best to do it asap.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
It’s great to hear that you want to join Romadon community! 😉 To register an artist’s account, please contact us and, we will contact only those artists whose artworks are in line with the vision of Romadon. All those who will not get any response within the next five business days are considered as not accepted for Romadon for which we are sorry.
Becoming an Artist on Romadon is 100% free! 😊
Romadon reserves the right to reject any artwork during the validation process that is not in line with the profile of our website or doesn’t meet our technical criteria. The most common reasons for artworks’ rejection are: low quality files and borders or text being too close to the edge.
Hours of operation (Oman)
Whats App : Business Days : 9-18
E-Mail : Business Days : 9-18
Call Center : Business Days : 9-18